Workplace Design Specialists are your contact for everything from ideas to configuration to installation to support.
Your first point of contact is one of our experienced Workplace Design Specialists.
Workplace Design Specialists are available Monday through Friday from 8:00 am to 5:00 pm Eastern Time. Just call 800-258-9700 (within the USA and Canada) or 603-622-3727.
You may also contact us directly regarding any question or issue by filling out and submitting the form at the Contact Workplace page.
Phone:
800-258-9700 (toll-free)
603-622-3727.
Mail:
Workplace Modular Systems
562 Mammoth Road
Londonderry, NH 03053 USA
Fax: 603-622-0174 (24/7/365)
Standard Terms and Conditions of Sale
Download the Workplace Standard Terms and Conditions of Sales.
Delivery lead times
Quick-Ship Orders
Quick-Ship workstations and accessories will be shipped less than 14 days from receipt of order. Call your Design Specialist for further information or to confirm your specific shipment window at the time of order. Click here for available quick-ship items.
Standard Products
Our standard manufacturing lead time is 30 to 45 calendar days.
In some circumstances we may have the ability to respond to urgent shipment requests. Call your Design Specialist for further information.
Custom Products
Workplace can solve most of our customer needs with standard product solutions. If a custom design is needed, we are more than willing to meet the unique customer requirement. Call your Design Specialist for further information.
Changes & Cancellations
Changes
Changes may be made if the order has not yet been released to production. However, a change order charge may apply, and the change is likely to delay the original ship date. For this reason, it is important that we receive all information about your configuration prior to entering your order into our manufacturing scheduling system.
Cancellations
All Workplace products are configured and built to order. Therefore, cancellations cannot be accepted after the order has been released into production.
CARRIER TERMS
Carrier
All shipments are F.O.B. shipping point, when shipped collect.
If prior arrangements have been made to ship “pre-pay & add”, the FOB point is Destination. When a carrier has not been specified, Workplace will choose the most appropriate mode of transportation.
What to Expect from the Delivering Carrier
If your order is being shipped by a commercial freight carrier, the driver will only unload at your receiving dock.
Additional Services
If delivery notification, lift-gate service, or inside delivery is required, please specify at time of order.
RECEIVING INFORMATION
When Carrier Arrives
Notify your receiver to check for the proper number of cartons against the bill of lading and to inspect all cartons for obvious damage or shortages and to note these on the Bill of Lading.
CAUTION! When a signature is applied to a delivery receipt without additional information, it is understood by all parties that the goods were received in full and in good condition. This relieves the carrier of further responsibility.
Opening the Cartons
Components are not marked with a part number. Use the packing list to cross-reference cartons and product.
Concealed Damage
If concealed damage is discovered after delivery, notify delivery carrier immediately. Do not destroy cartons or packing materials, as these must be made available for inspection by the carrier.
Important! Notification must be made within seven (7) days of receipt of goods to be valid.
Filing a Claim
Workplace will gladly assist you to resolve any damage to or loss of product during transportation. Please call your Design Specialist for assistance. New items to replace damaged or lost items should be ordered on a new purchase order to Workplace Systems.
Do not return damaged items to us. If you require assistance with your claim, please call Workplace at 1-800-258-9700.
PAYMENT TERMS
Net 30 Days in US Dollars for existing open accounts with sufficient credit available.
For new accounts, please complete and return a credit application and allow sufficient time for processing. Click here to download and complete an application.
Tax Information
Any use tax; sales tax; excise tax; duty; inspection; or any other tax, fee, or charge imposed by any governmental authority, related to the transaction between us shall be paid by the purchaser in addition to the prices quoted or invoiced.
If Workplace Modular Systems LLC is required to pay any such tax, fee, or charge, that amount will be added to the invoice.
If a tax exemption applies, the tax-exempt certificate should be submitted at time of order.